Lab-Grown Diamond Jewellery
We do not offer refunds or exchanges for lab-grown diamond jewellery.
Customized Jewellery
All customized jewellery is made to order and is non-refundable and non-exchangeable.
For any queries regarding the above, please contact us at support@mohanlalvallabhdasbros.com.
Diamond Jewellery (Non-Customized)
We offer a 14-day return policy for eligible non-customized diamond jewellery. You may request a return within 14 days of receiving your item.
Return Eligibility:
To qualify for a return:
- The item must be unused, unworn, and in its original condition
- All tags must be intact
- The item must be returned in its original packaging
- A receipt or proof of purchase is required
Return Process:
To initiate a return, please contact us at support@mohanlalvallabhdasbros.com.
If your return is accepted, we will provide:
- A return shipping label
- Detailed instructions on how and where to send your package
Please do not send items back without contacting us first, as they will not be accepted.
Refunds:
Once we receive and inspect your return, we will notify you of the outcome.
If approved, a refund will be issued to your original payment method.
Please note:
- Shipping charges are non-refundable
- Taxes and duties paid at the time of purchase or upon delivery are non-refundable
- Refund processing times may vary depending on your bank or credit card provider
For any return-related questions, feel free to contact us at support@mohanlalvallabhdasbros.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.